1. The online Shop Serwis-Kop [hereinafter referred to as the 'Shop'] conducts retail sales via the Internet, on the basis of these Terms and Conditions [hereinafter referred to as the 'Terms and Conditions'].
2. The owner of the Shop is SERWIS KOP Sp. z o. o. sp. k. based in Rzeszów, ul. Podkarpacka 57a, 35-082 Rzeszów, in the Register of entrepreneurs kept by the District Court in Rzeszów 12th Commercial Division of the National Court Register under KRS number 0000857432, tel/fax 17 864 31 00, NIP 813-352-97-49, with which Clients can contact via phone at the following number 17 864 31 00 and by filling in the contact form on the website: www.serwis-kop.pl/kontakt. 3. The Terms and Conditions are an integral part of the sales agreement entered into with the Shop's customer, and their acceptance is a condition for the effective conclusion of the sales agreement.
4. The Shop is a VAT payer, and the prices listed in the Shop are gross prices (including VAT).
5. The goods available in the Shop are free from physical and legal defects, unless otherwise stated in the product description, e.g., items from the sale or ex-display categories, which may have been displayed and may show signs of wear, such as scratches or other marks.
6. The client is a natural person conducting business activity, a legal entity, or an entity with limited legal capacity, who makes a purchase of goods or services in connection with their business, professional, or statutory activity, except for natural persons making purchases for purposes not directly related to their business or professional activity.
7. The sale of the offered products is exclusively intended for professional entities, i.e.:
• natural persons conducting business activities,
• legal persons,
• legal entity with limited legal capacity, to which the law grants legal capacity.
8. The conclusion of the contract means that the buyer declares the purchase is made in connection with their business or professional activity, and that the purchased products/services will be used for purposes related to this activity.
9. The seller does not conduct sales to consumers within the meaning of Article 22(1) of the Civil Code, i.e., individuals purchasing goods not directly related to their business or professional activity.
10. If it is found that the buyer has provided false information about their status (e.g. as a professional entity), the seller reserves the right to cancel the order and refuse to perform the contract.

1. Customers have the opportunity to use the Shop by registering and thereby creating an account, in which data and information about the customer’s activities in the Shop are collected [hereinafter referred to as the 'Account'].
2. In order to create an account in the Shop, you must complete the registration form by providing the following details: first name, last name, address, phone number, email address, and password. A message will be sent to the client's email address provided in the registration form, detailing the method to confirm registration and other legally required information. 3. Orders can be placed:
a) Through an account created after filling out a form on the Shop's website, through which the customer selects the product by placing it in the basket, and then confirms the placed order by selecting the option "place an order with the obligation to pay. The customer receives an e-mail from the Shop confirming the order. After receiving the order confirmation from the customer, the Shop will start processing the order.
b) Via e-mail: by sending an order to the following e-mail address: zamowienia@serwis-kop.pl
c) By phone: +48 17 864 31 00
4. The condition for the execution of the order is to provide the customer with data allowing verification of the customer and the recipient of the goods.
5. Placing an order entails the need to pay for the goods and shipment.
6. Orders placed through the Shop's account are summarized by the Shop by sending an e-mail to the address indicated by the customer. At the moment of conclusion of the contract, it is considered to send feedback to the customer confirming the verification and acceptance of the order by the salesman. For telephone and e-mail orders to: zamowienia@serwis-kop.pl the moment of conclusion of the contract is considered to be the moment of sending a message confirming the verification and acceptance of the order by the salesman.
7. If it is not possible to confirm the acceptance of the order due to the fault of the customer (e.g. because of an incorrect email used, no response to confirmation sent by e-mail), the order placed will not be considered and will be cancelled within 72 hours from the moment of its submission.
8. The customer is obliged to pay the price for the product ordered in the Shop, including delivery costs, no later than within 3 days from the date of confirmation by the Shop of the conclusion of the agreement. This does not apply if payment is made on receipt.
9. In the event that a product offered on the Shop’s website is unavailable and has been ordered by the customer, the Shop will notify the customer by email as soon as the order has been processed.
10. The information provided on the Shop’s website at the time of placing an order, including but not limited to the price, product description, features, components of any set, and delivery terms and methods, shall be binding for both parties.
11. Orders can be placed 24 hours a day throughout the year. Orders placed on working days after 01:00 p.m., on Saturdays, Sundays and holidays will be considered in the morning (09:00 a.m.) the next working day.
12. The Shop carries out orders in Poland. For international customers, the terms of the order will be handled on an individual basis.
13. The information available on the Shop's website does not constitute an offer under the Civil Code. When placing an order, the customer makes an offer to purchase a specific product.
14. The customer may modify or cancel the order until the order confirmation is provided as described in section 2, paragraph 6 of the Terms and Conditions.
15. The sales contract between the customer and the Shop is time-bound and remains valid for the duration of the order fulfillment. The place of performance of the service is the delivery address provided by the customer.

1. The customer has the choice of the following forms of payment:
a) For cash on delivery, payment is made in cash to the courier upon receipt of the goods.
b) By bank transfer: After placing an order, the customer will receive the Shop's bank account number and the specified amount to be transferred to the Shop's account via email.
c) Online transfer: This electronic payment method is handled by transferuj.pl – Krajowy Integrator Płatności Spółka Akcyjna (KIP S.A.), located at ul. Św. Marcin 73/6, Poznań, Poland, registered in the business register maintained by the District Court Poznań - Nowe Miasto i Wilda in Poznań, 8th Economic Department of the National Court Register under the number KRS 0000412357. The online transfer payment option is available for selected product categories.
d) Payment by card (Visa, Mastercard): After placing an order, the customer is automatically redirected to the transferuj.pl website to complete the payment. Secure authorization is carried out by KIP S. A., and no payment card data is transferred to the Shop. Once payment is confirmed, the order is processed for fulfillment.
2. Shipping prices are specified in the delivery price list and are displayed during the checkout process before the customer places an order.
3. The release of the product is conditional upon payment for both the product and the shipment. This does not apply to situations in which the customer receives the product in person or by pick-up.

1. When the goods are shipped, the customer will receive an email from the Shop confirming the dispatch of the package, along with the tracking number, allowing them to monitor the shipment.
2. To check the status of the order, please contact the Shop by email, and they will provide all relevant information regarding the order's progress.
3. Along with the shipment, the following are provided: a warranty card (if applicable to the goods) and purchase documents – the original VAT invoice or, at the customer's request, a fiscal receipt.
4. The Shop sends the ordered goods through shipping companies (e.g. courier company or other indicated on the Shop's website).
5. Parcels are delivered by a courier company. Delivery time depends on the carrier, the type of shipment, and the recipient's address. For courier companies, the delivery time is usually 1-2 working days from the moment the parcel is dispatched. The Shop is not responsible for delays of shipping companies.
6. In the case of payment by methods other than cash on delivery, the delivery date is extended by the period between placing the order and the date the payment is credited to the Shop's bank account. In the case of payment by credit card, a positive authorization is sufficient to proceed with the order fulfillment.

1. The customer does not have the right to withdraw from the contract.
2. The Shop has the right to limit the available payment methods, including requiring full or partial prepayment, regardless of the payment method selected by the customer or the conclusion of the sales agreement.
3. Once the product is released by the Shop to the carrier, the customer assumes the benefits and risks associated with the product, including the risk of accidental loss or damage. From this point onward, the Shop is not liable for any loss, theft, or damage to the product.
4. The OEM reference indicates, but does not guarantee, that the part originates from the original manufacturer of the machine or component.
5. In the case of the product being delivered to the customer via a carrier, the customer is obligated to inspect the shipment in a timely manner and in accordance with the standard practices for such deliveries. If the customer determines that the product has been lost or damaged during transport, they are required to take all necessary actions to establish the carrier's liability.
6. The provisions relating to warranties shall not apply.

1. The warranty is granted only if the purchased products are used as intended and are professionally prepared and installed.
2. The warranty covers only material and manufacturing defects.
3. Warranty does not include:
a) Damage resulting from improper installation, accidents, normal wear and tear, corrosion, and premature wear due to the poor condition of other components, particularly: elements of the drive, steering, and propulsion systems.
b) Mechanical damage, improper use, repairs carried out by the user, and use not in accordance with the intended purpose.
c) In the case of purchasing an incomplete repair kit for the hub, transmission, differential, or reduction gear, and failing to replace the remaining cooperating components with new, unused ones, the warranty WILL NOT APPLY due to the potential for system failure caused by the destructive impact of other previously used components.
d) The warranty does not cover damage caused by improper operation of the component.
4. Warranty claims apply only to the goods themselves (replacement with a defect-free item or a refund of the equivalent value) and do not cover additional costs such as transport, installation, diagnostic testing, etc.
5. A condition for any warranty claims is the delivery of the product to SERWIS KOP Sp. z o. o. Sp.k. Complaints, purchase invoice (copy), warranty card (applicable to the products for which it is issued), certificate from an authorized workshop or diagnostic station regarding the defect, and delivery of the defective part in the manner agreed upon with the complaints department.
6. The warranty is provided for 6 months from the date of purchase. The complaint will be considered after the expert assessment by the manufacturer.
7. Complaint processing period: 14 to 90 working days from receipt of the claimed part (as per the deadlines set by SERWIS KOP Sp.) z o. o. Sp.k.) (SERWIS KOP LLC - limited partnership)
8. Refund of the paid amount will be processed no later than 14 working days after the complaint is accepted. Defective goods will be exchanged for another item if repair is not possible. The Shop will either refund the buyer the equivalent value of the product or offer other available products in the Shop for selection.
9. In the case of purchasing an incomplete repair kit, the customer is responsible for documenting and presenting to the guarantor the replacement of the remaining dependent components with new, defect-free ones, as well as ensuring they match the specifications of the incomplete repair kit.
10. Under the aforementioned warranty conditions, the following components or assemblies of components are excluded due to separate warranty conditions provided in a separate warranty card, arising from the intended use of the mounting brackets and necessary operational procedures:
• hydraulic pumps;
• hydraulic motors;
• hydraulic distributors;
• turbochargers;
The warranty applies to properly installed, fully operational, and complete sealed components, which cannot be tested without motion tests. This includes, in particular, the drive transmission with hydraulic motor, rotation reducer with hydraulic motor, and rotation bearing. The warranty period for these new products is 6 months. Individual components of the above sub-assemblies are not subject to warranty.
11. The guarantee applies only to the direct customer, i.e. a customer who made a purchase in the Shop
12. For the warranty to be valid, it is necessary to present the assembly protocol signed by a qualified and specialized entity authorized to perform the operation.
13. The customer is responsible for proving the replacement of the cooperating components if, due to the nature of their operation, the unlisted components could be the cause of the malfunction or failure of the advertised part. If the cooperating components may have contributed to the failure, the customer should deliver them to the guarantor at their own expense.
14. To initiate the complaint procedure for the cooler, the customer is required to return the expansion tank cap along with the claimed cooler. For a complaint regarding a final drive, it is required to return the claimed engine along with the nipples screwed into it.
15. The guarantor has the right to request additional information from the customer, including, but not limited to, invoices for the purchase of parts or consumables, photos, videos, assembly protocols, and a copy of the service instrument readings.
16. The warranty does not cover damage to electrical parts caused by improper assembly or malfunction of the electrical system.
17. The warranty assumes the proper functioning of the part.
18. If the goods are not collected within the agreed time frame, the guarantor will send a written request to the customer to collect the goods within 14 days from the date of receipt of the notice. If the additional period expires without success, the seller is entitled to charge fees for the storage of goods without a contract. This fee is equal to the current rate for 1m² of storage space in the city where the guarantor's registered office is located, charged for each month of storage. If the storage fee exceeds the value of the stored goods, the guarantor is entitled to dispose of the stored goods at the customer's expense.
19. Failure to provide the required documents within 14 days of the request for their submission will result in the warranty being invalid.
20. The guarantor has the right to charge the client for the costs incurred in connection with the complaint procedure if the claim is found to be unfounded, including, but not limited to, the following costs:
• transportation,
• expertise,
• storage,
• disposal.
21. The guarantor's decision regarding the validity of the reported defects is final.
22. All exchanged parts will become the property of the guarantor.
23. The warranty does not cover the customer's right to claim compensation for lost profits resulting from product failure.
24. In the case of a major repair or replacement, the warranty period does not restart.
25. All disputes will be resolved by a court in Rzeszów in accordance with Polish law.
26. SERWIS KOP Sp. z o. o. Sp.k. is only liable for damages caused intentionally.

1. In the case of shipments by a courier company, the recipient is required to inspect the quality and condition of the delivered goods in the presence of the courier. If damage is found in the shipment, a damage report shall be drawn up, which, along with the consignment note and a copy of the invoice, serves as the basis for a complaint.
2. Quality complaints will not be accepted after 24 hours from delivery.
3. Quantity complaints must be reported to the sales office within 24 hours of receipt of the shipment at the following address:
SERWIS KOP Sp. z o. o. Sp.k. 35-082 Rzeszów, ul. Podkarpacka 57a, Tel / Fax 0048178642596; 0048695944818. Entry in the register at the District Court in Rzeszów, 12th Commercial Division of the National Court Register, KRS number 0000857432, REGON 180286726, NIP PL8133529749 WWW.SERWIS-KOP.PL E-mail: biuro@serwis-kop.pl, 4. In the case of self-collection, a thorough inspection of the goods for both quantity and quality on-site is required, along with the immediate reporting of any objections.

1. In the case of a customer error (e.g. incorrect model choice, wrong identification of necessary parts, customer withdrawal, etc.), a return is possible within 14 days, subject to prior agreement with the seller and based on a 'goods for goods' exchange.
2. Parts specially ordered for the client are non-refundable.
3. Electrical and electronic parts are non-refundable.
4. We do not accept returns after 14 days.
5. The condition for accepting the return is the provision of a copy of the purchase document, the return protocol, and the delivery of the returned part, undamaged and in its original, undamaged packaging, at the customer's own expense.
6. If the returned goods are difficult to identify due to the lack of the aforementioned documentation, the seller has the right to dispose of them 30 days after receiving the goods.
7. In the event of a refusal to accept the return, the customer is required to collect the goods at their own expense. If the goods are not collected within the agreed time frame, the seller will send a written request to the customer to collect the goods within 14 days from the date of receipt of the notice. If the additional period expires without result, the seller is entitled to charge fees for the storage of goods without agreement. This fee is equal to the current rate for 1m² of storage space in the city where the guarantor's registered office is located, charged for each month of storage. If the storage charges exceed the value of the stored goods, the seller is entitled to dispose of the goods.

1. The customer is obliged to use the Shop in accordance with the law and good practice, while respecting the personal rights, copyrights, and intellectual property of both the customer and third parties. The use of any materials published on the Shop's website (including photos and product descriptions) is prohibited without the Shop's written consent.
2. The use of any materials published on the Shop's website (including photos and product descriptions) is prohibited without the Shop's written consent.

1. The following electronic services are available in the Shop: registration, customer account, contact form, and newsletter.
2. Customers have the opportunity to make purchases by registering and creating an account, in which data and information about the customer’s activities within the account are stored. The provision of services under the account (customer profile) is free of charge, voluntary, and without a fixed term. The customer has the right to terminate the agreement with the Shop regarding the account (customer profile) at any time by sending the appropriate statement to the Shop, either electronically or in writing. The above does not apply in situations where the Shop is in the process of fulfilling an order placed by the customer. In this case, the contract will be considered terminated once the order has been fulfilled.
3. The Contact Form service involves contacting the Shop by filling in the following details: email, subject, message content, and entering the code from the image, followed by sending the contact form.
4. The contact form service is provided free of charge, is one-time in nature, and ends once a contact request is submitted through it.
5. The use of the Newsletter service occurs after selecting the 'I agree to receive the newsletter' checkbox during registration to create a customer account.
6. The Newsletter service is provided free of charge for an indefinite period. The customer has the right to unsubscribe from the newsletter at any time and without providing a reason, by sending a relevant request to the Shop, particularly via email or in writing to the Shop's address.
7. Technical requirements necessary for cooperation with the information and communication technology (ICT) system used by the customer:
a) computer, laptop, tablet or other multimedia device with internet access;
b) access to e-mail;
c) Web browser: Mozilla Firefox version 11.0 or higher, Internet Explorer version 7.0 or higher, Opera version 7.0 or higher, Google Chrome version 12.0.0 or higher;
d) recommended screen resolution: 1920x1080;
e) Enabling the ability to Shop cookies and support JavaScript in your web browser.

1. The Terms and Conditions set out the rules for making purchases in the Shop, and placing an order is deemed to constitute consent to all the provisions and information contained therein.
2. The Shop collects and processes the personal data provided by customers in accordance with applicable laws and in line with the Privacy Policy available on the Shop’s website, www.serwis-kop.pl.
3. The Terms and Conditions are available for download by anyone interested and can be found at the bottom of the website www.serwiskop.pl, on the Shop's page.