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COMPLAINTS AND RETURNS B2B
This page applies exclusively to business customers and other professional entities. SERWIS-KOP does not sell to consumers, and the offered goods are intended solely for professional use. Detailed terms of sale, warranty, complaints, and returns are specified in the Store Regulations and the General Terms and Conditions (GTC) for entrepreneurs. Attachments for download: Complaint report - DOWNLOAD B2B return form - DOWNLOAD GTC for entrepreneurs - LINK01
Goods subject to complaint
All the goods we offer are new and have a six-month or one-year warranty.a) Goods with hidden defects caused by the fault of the manufacturer;
b) Damaged in transport (a claim will be accepted only with a damage report drawn up by the carrier);
02
A complaint about a damaged package or a product quality defect
Before collecting the parcel, please check in the presence of the courier whether it is damaged or that the packaging has not been opened. If, when collecting the goods from the courier, it turns out that the shipment was damaged in transit, please write down the damage report in his presence (every courier has it with you) and immediately notify us of this fact. Please send back the damaged goods with a copy of the invoice received and the damage report drawn up with the courier with a detailed description of the reasons for the complaint.NOTE: A reliable report will be the basis for the complaint. Failure to draw up a damage report in the presence of the courier, despite noticing damage in the packaging of the goods, may make it difficult for the customer to pursue a claim for damages.
NOTE: In order to settle the matter related to the occurrence of the damage as soon as possible, it is important to immediately return the damaged package together with the original damage report and inform the Store's Complaints Department about such an event.
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03
Return of incorrectly purchased parts
In the case of an error on the Customer’s side, in particular incorrect part selection, indication of the wrong model, or withdrawal from purchase, a return may be accepted only after prior agreement with the Seller.Returns are possible within 14 days of receiving the goods and are carried out on a “goods for goods” basis.
This procedure does not constitute a right of withdrawal from the contract and does not apply to consumer sales.
04
Consequences of accepting a return
Acceptance of a return does not automatically mean a refund.Settlement of the return is carried out in accordance with prior arrangements with the Seller, generally through exchange of goods.
After 14 days, returns are not accepted.
05
Return request procedure
To exercise the right of return (withdrawal), you must:
01 Complete the return form including the current bank account number to which the refund should be made and attach it to the returned goods:(DOWNLOAD FORM).
02 Prepare the returned goods. 
03 Include proof of purchase in the package. 
04 Include the return form in the package. 
05 Include the return form in the package. 
06 Send the parcel without delay, at your own cost, to the company address:SERWIS-KOP, Podkarpacka 57a, 35-082 Rzeszów
06
Conditions for accepting a return
A return may be accepted if: it has been previously agreed with the Seller, the goods are complete, the goods are not damaged, a copy of the proof of purchase is included, the return form is included, the goods are returned at the Customer’s expense, the part was not made to a special/custom order, the part is not an electrical or electronic component.
Due to security reasons we suggest sending back the returned goods through Polish Post only if their value is less than 200 PLN. We kindly ask you to properly protect the product so that it does not get damaged during transport and send it back in its original packaging, if possible.07
Refund
We reimburse money to the bank account from which the payment was made within 7 business days from the date we receive the returned goods. In case the payment was made with the credit card, we will refund money to the same credit card. In case of returns and complaints, please contact us via email at [email protected].
